Returns & Exchanges
At Zohara, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, you can return or exchange them within 14 days of delivery, provided they are in their original condition.
Check Eligibility
Ensure your items are unworn, unwashed, and have all original tags attached. For hygiene reasons, certain items like hosiery and swimwear must remain in their original sealed packaging.
Register Your Return
Contact our customer service team via email or our online portal to provide your order number and the reason for the return to receive a return authorization code.
Package Your Items
Place the items securely in their original packaging and include the invoice or return slip provided during the registration process.
Ship and Refund
Send the package back to our warehouse using a trackable shipping method. Once received and inspected, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing